Tutorial: Como ser ressarcido da cobrança de taxas da DHL

| 07/12/2011 | Comentários (94)

Inexplicavelmente a Amazon resolveu enviar alguns pedidos feitos nas últimas semanas pelo método expresso de envio ao invés do tradicional. Como se sabe, no método expresso (Priority International Courier) os produtos são entregues pelos serviços particulares de entrega, que cobram além do imposto de importação, taxas pelo serviço prestado.

Em poucas palavras, se você não pagar na porta da sua casa pelo imposto + taxas você não recebe o produto, que fica à sua disposição por até 30 dias. Caso desista da compra o produto volta a Amazon e você tem direito a ser ressarcido. Mas evidentemente como aproveitamos ótimos preços nas últimas semanas preferimos ficar com os produtos. Só que não é justo ter que pagar taxas por serviços que não contratamos (pagar o imposto é correto, mas questionamos aqui as taxas decorrentes da escolha da Amazon pelo envio usando um método diferente do contratado). A responsabilidade por isso é da Amazon e por isso te ajudamos com o texto abaixo que você pode enviar à Amazon reclamando do ocorrido.

A ideia do texto é explicar a situação a Amazon e pedir deles uma solução para que você não saia prejudicado. Em outras palavras, ser ressarcido pela Amazon das taxas que a DHL está cobrando pelo serviço.

Fica à sua escolha pagar do seu bolso à DHL e depois contatar a Amazon para ser ressarcido das taxas ou aguardar receber da Amazon e depois pagar a DHL. Pessoalmente creio que a primeira opção faça mais sentido.

Lembre-se que o procedimento abaixo só deve ser feito se você recebeu o pedido no seu endereço via DHL e está sendo cobrado de tais taxas. Os pedidos que chegarem via Correios ou que você tiver que ir até uma Agência dos Correios para retirar mediante pagamento de imposto não se qualificam na situação que tratamos aqui.

Já tendo feito login na Amazon, vá para:
https://www.amazon.com/gp/help/contact-us/general-questions.html?ie=UTF8&browse_node_id=557204
Na etapa 1) escolha o seu pedido; na 2) escolha a última opção da lista (More order issues); 3) escolha ‘E-mail’. Use o texto abaixo e não se esqueça de substituir as informações que estão entre colchetes [ ]

Dear Amazon Customer Service,

Recently I placed the order #[número do pedido] and choosed Standard International as shipping method. I already received my order, however I noticed that the package was shipped through the Priority International Courier method instead of the Standard one. The problem is that when the package is shipped with this Priority method I receive the order directly from DHL in my house (not from my local post office service) and they charge me for service fees, plus the custom taxes.

I understand that I should pay for the custom taxes and I’m ok with that, however I don’t believe it is fair that I should pay for the DHL service fees, since I didn’t choose the Priority delivery method (and only with this shipping method these fees are charged). Actually, the act of change the shipping method from Standard to Priority was Amazon’s choice, not mine. Now, to get my package DHL is charging me R$ XX,XX (around US$ YY,YY under today’s FX rate R$ 1.79 per US$ 1,00).

Here’s the fees and taxes breakdown that DHL is charging me:

Custom taxes: R$ XX,XX (US$ YY,YY) [coloque o valor dos impostos de importação]
Service fees: R$ XX,XX (US$ YY,YY) [coloque o valor que a DHL cobra pelos serviços prestados – não inclua aqui o imposto de importação; coloque apenas as taxas de serviço]

For the excellence in customer service that is worldwide known, I believe you will be able to solve this situation in a way that I don’t be unduly prejudiced.

Thanks in advance,
[Seu nome completo]

Category: Extras

Comments (94)

Trackback URL | Comments RSS Feed

  1. You actually make it seem so easy together with your presentation however
    I find this topic to be actually one thing that I think I’d never understand.
    It kind of feels too complicated and very extensive for me.
    I am having a look ahead on your subsequent submit, I will attempt to get the hold of it!

    Here is my website: hoodia extract [garciniacamboga983.over-blog.com]

  2. This piece of writing will assist the internet visitors for setting up new web site or even a weblog from start to end.

    Check out my webpage … pure garcinia cambogia extract 60 hca

  3. I was very pleased to discover this website. I need to to thank you for your
    time for this fantastic read!! I definitely really liked every bit of it and
    I have you book-marked to see new stuff on your site.

    Also visit my weblog purchase garcinia cambogia (garciniacambogia73.newsvine.com)

  4. Wow, this paragraph is fastidious, my younger sister is analyzing these things,
    thus I am going to inform her.

    My blog post is pure garcinia cambogia sold in stores – http://garciniacambogia43.blog.com/,

  5. Hi just wanted to give you a quick heads up and let you know a few
    of the images aren’t loading properly. I’m not sure why but I think its a linking
    issue. I’ve tried it in two different internet browsers and
    both show the same outcome.

    Here is my web page … garcinia cambogia pure health, deviantart.com,

  6. Incredible points. Sound arguments. Keep up the amazing
    spirit.

    My blog post … garcinia cambogia fruit; http://garciniacambogia7709.blog.com,

  7. I must thank you for the efforts you’ve put in penning this
    blog. I really hope to view the same high-grade content from you later on as well.
    In fact, your creative writing abilities has motivated me
    to get my own, personal website now 😉

    My website :: when do you take garcinia cambogia

  8. Beulah disse:

    Wow that was unusual. I just wrote an incredibly long comment but after I clicked submit my comment didn’t show up.
    Grrrr… well I’m not writing all that over again. Anyways, just wanted
    to say wonderful blog!

    Feel free to visit my web site :: which is the best garcinia cambogia (Beulah)

  9. Cornell disse:

    Hello! Quick question that’s entirely off topic. Do you know how to make your site mobile
    friendly? My website looks weird when browsing from my iphone.
    I’m trying to find a template or plugin that might be able to correct this problem.
    If you have any recommendations, please share. Appreciate it!

    Check out my website – best garcinia cambogia extract (Cornell)

  10. It’s an remarkable post in support of all the web users; they will get benefit from it I
    am sure.

    Also visit my web blog diet pills with garcinia cambogia

  11. I would like to thank you for the efforts you have
    put in penning this website. I really hope to view the same high-grade content from you in the future as well.
    In truth, your creative writing abilities has encouraged me to get
    my own, personal blog now 😉

    Look at my site – Pure Garcinia Extract

  12. I am no longer sure where you’re getting your info, but good topic.
    I must spend some time studying more or understanding more.
    Thank you for wonderful information I used to be on the lookout for this info
    for my mission.

    Review my page which garcinia cambogia is best

Leave a Reply

You must be logged in to post a comment.